FAQs
- About MasterCard applause
- Delivery
- Events Waitlist
- MasterCard applause enewsletters
- Ordering Tickets
- Other
- Pricing
- Seating
1. About MasterCard® applause™
How does the MasterCard applause service differ from what I could get by going to a public ticketing agency?
- MasterCard applause, brought to you by Preferred Seating Pty Ltd, offers premium quality seating, as opposed to “pot luck” for all events except ‘Advance Access’ and ‘Last Minute Tickets’. For all indoor events, only excellent ‘A reserve’, or equivalent quality seating is sold.
- First opportunity to purchase tickets before the public on sale date so you don't miss out.
- The Events Waitlist service, enabling you to register your name on a waitlist for hot rumoured events. If the event is confirmed and Preferred Seating secures tickets, we will endeavour to email you before the public on-sale date, giving you the opportunity to purchase tickets before the public on sale date. Waitlist registrations do not constitute a booking and are valid for 12 months after which time you will need to re-register. Click here for a complete listing of the latest rumours.
- Special deals on last minute discounted tickets.
- MasterCard customers can register for MasterCard applause enewsletters to receive the latest entertainment information and event offers.
2. Delivery
How much is Postage and Handling?
Postage and Handling for all orders costs $7.95. Box Office Pick-up orders also incur a ticket handling fee of $7.95. This fee covers the cost of receiving event tickets and posting them out to you via Australia Post, or making sure they are available for you at the Box Office.
What happens if my tickets are damaged, lost or stolen?
A replacement voucher can be arranged for most ticket purchases, however a $25.00 replacement fee per order will apply. As soon as you discover that your tickets are lost or stolen, please phone Preferred Seating on (02) 9352 3991 immediately. A representative will then proceed to organise a replacement.
When will my tickets arrive?
Our policy is to deliver your tickets at least 2 weeks prior to the event, except in unusual circumstances where tickets are delayed from the supplier. If your tickets are to be collected from the venue Box Office, this will be clearly stated at the time of purchase.
3. Events Waitlist®
Can I register on the Waitlist® for a rumour that isn't listed?
We only register for rumours that are listed in our join the Waitlist® page. If you've heard a rumour that is not listed please call us with the details and how you heard about it. A Consultant will then let you know if we will be registering for the event.
How do I register on the join the Waitlist®?
Go to the Waitlist® page and find the event for which you would like to register. Press the Register Now button and complete your details. If the event is confirmed and we secure tickets we email you, giving you the opportunity to purchase tickets online – often before the public on-sale date.
4. MasterCard applause enewsletters
How do I become a MasterCard applause member and receive entertainment enewsletters?
Simply fill out the MasterCard applause enewsletter form on the home page and select ‘subscribe’. It's that easy!
How do I unsubscribe from the enewsletters?
Simply click here and complete the unsubscribe form.
What are the benefits of receiving MasterCard applause enewsletters?
5 Great Reasons To subscribe:
- Stay up to date: Hear all the inside information on the latest events on sale, the hottest rumours and fabulous last minute ticket offers.
- Regular email updates: Receive regular updates and be in-the-know before the rest of the country.
- Special booking: Be among the first to secure tickets to popular events.
- Complimentary: membership is totally FREE of charge.
- Signing up is easy: Simply fill out the e-newsletter form on the Home Page and select ‘subscribe’ or click here.
What if my details have changed?
Simply complete the change details form.
5. Ordering Tickets
How do I make a booking if I live outside Australia or New Zealand?
If you are booking an event on this website and you live outside of Australia or New Zealand, please provide delivery details for where you will be staying. Please note we cannot dispatch tickets outside of Australia or New Zealand – a local address must be provided. If you are staying at a hotel, please make arrangements with the hotel prior to supplying their address and phone number on the booking form, so that they may hold the tickets for your arrival.
Can I re-sell my tickets?
Your tickets may not be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotional or other commercial purposes (including competitions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
Scalper Warning: In addition to the above, the resale of tickets is governed by ticket sales legislation and may attract criminal penalties.
Can I have tickets sent to someone other than myself?
Yes. Fill in the delivery details of where you wish tickets to be sent on the booking form, and uncheck the tick box at the bottom of the booking form that says, ‘changes to my contact details should update my member record permanently’. This will ensure that your details are not overridden by your friend's delivery details.
6. Other
What browser version is recommended to best view this site?
We strongly recommend using a browser that uses 128-bit encryption such as Internet Explorer 7.0 or better as otherwise Triple Lock Security can't be guaranteed. This site has been tested for use in Internet Explorer. While the site will function in other browsers we cannot guarantee that the site will display as intended.
What happens if I want to cancel my booking, or if the event itself is cancelled?
In accordance with the Entertainment Code of Practice, Preferred Seating does not issue refunds, cancel tickets or transfer tickets to another performance date. However, if the event itself is cancelled, a refund will be issued once tickets are returned to us.
7. Pricing
What is the cost of using the ticketing services of Preferred Seating?
All tickets are subject to ticketing agency fees and a minimum service fee of $12.50. For last minute/discounted tickets, a minimum $5 service fee applies. In some circumstances a promoter's fee may also apply. Due to these factors, the purchase price is always more than the face value printed on the ticket. A phone booking surcharge of $5.95 per ticket applies to all orders placed over the phone. By booking online you will avoid this surcharge. To contact a customer service consultant call (02) 9352 3991 during business hours Monday to Friday.
Can I get cheaper tickets for pensioners, concession or children?
All tickets available through Pinpoint Pty Ltd are the same price regardless of the age of the patron. This is because our tickets are purchased directly from the promoter at a rate that ensures we are able to offer you premium quality seating prior to the public on-sale date.
8. Seating
Are all events sold through Preferred Seating premium quality?
For all indoor events, we buy excellent ‘A Reserve’ or equivalent quality seating. If you purchase tickets through Pinpoint Pty Ltd, you can be assured that seats will be the best available. Front row isn't necessarily the best – so sit back and relax knowing that you will get the best seats based on each individual venue.
For large outdoor or high demand events, we sell tickets as Advance Access, which allows customers to purchase before they are on sale to the general public – to ensure you don't miss out! Preferred Seating cannot however guarantee the quality of these seats within the selected seating category, as Advance Access events are usually high-demand or outdoor events and tickets are limited.
For the Last Minute Tickets service, seating quality can not be guaranteed, which is why we are able to offer them at such a great discount.
How do I make a wheelchair booking?
Please contact Pinpoint Pty Ltd on (02) 9352 3991; we will endeavour to assist special requests where possible. This may not be possible during pre-sale periods where exact ticket locations are not yet known.
Where are these premium quality seats located?
- In THEATRE VENUES we usually sell ‘A Reserve’ seating located in the front half of the stalls and/or the front half of the dress circle/mezzanine.
– The Stalls are the section of seating, beginning directly in front of the stage on the ground level of the theatre generally sloping slightly upwards towards the back of the section.
– The Dress Circle or Mezzanine is the elevated section of seating that is similar to a balcony with the seating tiered upwards towards the back of the section.
– In some theatres there may be an additional balcony above and further back than the Dress Circle/Mezzanine generally known as the Grand Circle.
- In ENTERTAINMENT CENTRES our tickets are generally located on the floor and/or in the first elevation (the Floor is the flat section of the venue with seating beginning directly in front of the stage). General Admission tickets are generally located on the floor area. This area has either standing room only or unreserved seats.
- For large OUTDOOR VENUES, such as Football Stadiums, we do not guarantee seating quality, as it is too subjective, and sound and viewing quality varies.
Why can't Preferred Seating tell me where my seats are located at the time of booking?
We receive an allocation of premium seats to each event directly from the Promoter. These blocks of tickets are put on hold for OUR members prior to the event going on sale to the general public. To ensure each customer is allocated the best seating possible, Preferred Seating always allocates seating from this allocation after customer purchase, in the order in which they are sold, based on combinations of tickets sold.
If you can't find the answer to your question please
contact us.
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